Customer Service

At Ello Bottle, we are committed to providing you with the best possible shopping experience. Your satisfaction is our top priority, and we are here to assist you with any questions or concerns you may have. Below you will find all the information you need to get in touch with our Customer Service team and details on how we can support you.

Contact Us

If you need help with your order or have any inquiries about our products, feel free to reach out to our Customer Service team. We are here to assist you!

  • Email: [email protected]
  • Phone: +1 617-297-5701 (Available Monday to Friday, 9:00 AM – 5:00 PM)
  • Mailing Address: Ello Bottle, 304 North Cardinal St. Dorchester Center, MA 02124

We aim to respond to all inquiries within 24 hours, excluding weekends and public holidays.

Order Tracking

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier’s tracking page. If you experience any issues with tracking your order, please contact our Customer Service team for assistance.

Returns and Exchanges

Your satisfaction is important to us. If you are not completely happy with your purchase, we offer a hassle-free return and exchange policy.

  • Returns: You may return unused items in their original packaging within 30 days of delivery for a full refund. Please contact our Customer Service team to initiate a return and receive a return shipping label.
  • Exchanges: If you would like to exchange your item for a different color or model, simply contact us within 30 days of delivery. We will be happy to assist you in processing the exchange.

Please note that shipping costs for returns and exchanges are non-refundable unless the return is due to a defective product or an error on our part.

Shipping Information

We offer fast and reliable shipping options to ensure that your order arrives on time. Shipping rates and delivery times may vary depending on your location and the shipping method selected at checkout.

  • Standard Shipping: Estimated delivery time is 5-7 business days.
  • Express Shipping: Estimated delivery time is 2-3 business days.

For international shipping, delivery times may vary depending on the destination country. Customs fees and import duties are the responsibility of the customer.

Frequently Asked Questions (FAQs)

For quick answers to common questions, please visit our FAQ page. Here, you will find helpful information on topics such as shipping, returns, product care, and more.

Product Support

If you have questions or need help with any of our products, our Customer Service team is here to provide support. Whether you need assistance with product care, warranty information, or troubleshooting, we are just a call or email away.

Feedback and Suggestions

We value your feedback and are always looking for ways to improve our products and services. If you have any suggestions or comments, please do not hesitate to share them with us. Your input helps us serve you better.

Thank you for choosing Ello Bottle! We are here to make your shopping experience as enjoyable and stress-free as possible. If you have any questions, concerns, or need assistance, please don’t hesitate to contact us. We are always happy to help!